Contact Hivebrowser support

For account, billing, workspace, or runtime issues, email support with the right diagnostics. Telegram is preparing; email is the official channel today.

Official support email

Use this for workspace, billing, account, production, privacy, or security issues. Email keeps the case traceable.

General support requestUse this for account, billing, workspace, production, privacy, or security issues.
Email support

Telegram support bot

The bot collects issue type, workspace context, request IDs, session IDs, and screenshots before routing the case internally.

Telegram is not live yet. Email us instead.

Telegram community

The community is for public usage questions, API discussion, examples, and product feedback. Sensitive issues stay in email or bot private chat.

Community coming soon.

Include these details for runtime issues

Browser automation issues are fastest to diagnose when the support request includes stable platform identifiers instead of only screenshots.

  • Registered email and team name or Team ID
  • Request ID, Session ID, and error code
  • Approximate time of failure and reproduction steps
  • Screenshot, log excerpt, or script snippet after removing secrets

Which channel should I use?

Use public channels for public questions. Use official support for anything tied to an account, invoice, private workspace, or production incident.

Runtime or API issueEmail support with Request ID, Session ID, error code, and reproduction steps.
Billing or account issueEmail support with your registered email, team name, invoice, or plan question.
Sales or enterprise rolloutEmail support with company, workload, expected concurrency, monthly usage, and timeline.
General usage discussionUse the community when it is live, or start from the documentation today.
Open documentation